Cultivating Culture Begins with Great Leadership
The hospitality and service industry is growing, not just in the US but also across the globe. According to the World Travel & Tourism Council (WTTC), travel and tourism now support 292 million people. That’s equal to about 1 in 10 jobs throughout the world in this sector, and it is set to grow about 3.9% annually over the next 10 years.
This translates into a great opportunity to build a healthy team culture supported by visionary leadership.
Choosing effective leaders is paramount to the growth and sustainability of your business. The question is: what makes a great leader?
A couple of articles from Michigan State University Online lend insight into what you can be looking for in talented leaders. While the pieces made several insightful points, a couple stood out that I would like to share additional thoughts on.
They Have a Vision for the Future
As the MSU article “What Does It Mean to Be a Leader in Hospitality” states, “The difference between a staff member and a leader is perspective. Leaders don’t think of their position in the company as just a job and a paycheck, but rather a platform from which they can positively affect the business.” In other words, they have vision.
As a leader in the hospitality industry, you have a vision of what you want to see your organization do. With this in mind, take a look around you. Who do you see that doesn’t look at their position as “just a paycheck,” instead they are visionary?
They inspire their co-workers and others in the company’s bigger mission. They provide tools to help others get onboard.You will know those individuals when you see them. Trust your gut.
They Put People First – Always
Exceptional leaders not only inspire others with a vision of the future but they also always put people first – and it’s not just about guests.
Talented leaders understand that respect is the key to working with all individuals, especially staff. These are the members of your team that may engage in informal mentoring to help other team members be better at their position.
“5 Essentials of Hospitality Leadership” puts it another way.These will be your team members that have strong inner values. For them all people are important. Contributing to something bigger than themselves is important. (To better understand what I’m talking about,check out my previous post about social entrepreneurship.)
Ask yourself, who is that person who is the “go-to” for many because they have the knack of encouraging others?
Bringing it Home
As a leader, you know that growing your organization requires cultivating the culture. Finding and nurturing great leaders within your company is one way to create the company culture you want.
Remember, you can thrive in the pursuit of your passion and excellence.